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Workforce Challenge

Jason Chiever, the recruiting manager for Teleperformance learned that his company would be opening a new office in Boca Raton, FL. He had a sixty-day window to staff 1,500 positions. He tried newspaper and on-line ads, but soon realized it wasn’t enough to meet his deadline with sufficient new hires. Then he heard about Palm Beach County’s workforce development organization, Workforce Alliance.

Workforce Solution

Business services from Workforce Alliance could help Teleperformance staff up quickly, drawing on jobseekers from the local area, and posting the job statewide on their networked job bank website. “When I called [Workforce Alliance] I got immediate attention and they came to my office to discuss our needs," said Jason. "Within 24 hours we had a plan for accomplishing the tremendous feat of staffing 1500 people within the next 3 months. They helped us schedule mass recruitment [events], created and posted job orders on the statewide data site specific for each position and remained in constant communication.”

Outcomes & Benefits

Together, Workforce Alliance, Jason, and Teleperformance accomplished their goals. “The first day of recruiting was tough, but truly amazing!" said Jason. "Around 100 professionally dressed people showed up. They went through screening and assessments by Workforce Alliance and after we did the interviewing, we hired 97 of them on the spot. Over the next few months we repeated the process numerous times and had the same success every time. We met our goals, but could not have done it without Workforce Alliance.”

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