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Workforce Services Division of Will County

Meet Susan

Customer Photo

Workforce Challenge

Susan Johnson came to Workforce Services Division of Will County after her company closed and relocated out of state. She had been employed for 10 years as an administrative assistant for an insurance company.

Workforce Solution

Susan needed to update her computer skills in order to find a new job. She also enjoyed the Work Certified program, which helped her with her basic math skills, resume writing, and getting ready for new employment. Susan attended training at Microtrain and received Microsoft Office Specialist Master Certification.

Outcomes & Benefits

Susan’s new skills helped her land a position as a claims rep for 1st Acceptance Insurance. She is putting her training to good use and is grateful for the help she received. Susan says: "I would not have been ready for the new position without the help of my WIA grant from Workforce Services." Congratulations, Susan!

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