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Workforce Success Story Submitted By:
Workforce Investment Board of Will County

Will County Medical Associates

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Workforce Challenge

Will County Medical Associates (WCMA) provides comprehensive medical care in the Joliet/Will County, IL area. WCMA has over 40 healthcare providers offering comprehensive primary and specialty healthcare at multiple locations and employs over 200 individuals. Many of WCMA's supervisors have advanced "through the ranks" and while their technical job skills were strong, they did not have the benefit of any formal training on effective supervisory skills.

Workforce Solution

Incumbent worker grant funds supported the development and delivery of a customized training program through Joliet Junior College for 16 WCMA staff. WCMA personnel policies and procedures were incorporated into the curriculum, which included the following courses: Basic Supervisory Skills, Effective Communication, Building Your Team and Managing Individuals, and Total Quality Management and Productivity.

Outcomes & Benefits

The increased supervisory and teambuilding abilities are helping WCMA teams function more effectively. Danielle Carpenter, Human Resource Manager for Will County Medical Associates stated, “Our managers and supervisors have developed better communication skills with each other and their staff members."

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