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North carolina

Workforce Success Story Submitted By:
Western Piedmont Council of Governments


Toner Machining Technologies

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Workforce Challenge

Toner Machining Technologies set a goal to increase their competitiveness in the global economic environment by improving quality, streamlining processes and eliminating waste.

ISO 9001-2000 is a quality management system widely recognized in production-based industries. By completing training in implementing and auditing ISO 9001:2000, Toner Machining employees would would develop the skills to implement a world class quality system and become ISO 9001:2000 registered. This registration would satisfy customer requirements and help Toner Machining compete in the marketplace.

Workforce Solution

Through funding from a NC Incumbent Workforce Development Training Grant, Toner Machining employees followed the North Carolina State University Industrial Extension Service's training program, and received training in cycle time improvement, quality improvement programs, value stream mapping and other continuous improvement techniques.

Outcomes & Benefits

The ISO 9001:2000 training led to improved teamwork skills, business communication skills and manufacturing improvement skills. Value stream mapping helped to significantly reduce wait time between operations as their products moved through the various production stages. Work areas were mapped out and organized more efficiently to eliminate non-value added operations, greatly expediting their manufacturing process and increasing production.

Toner Machining greatly appreciates the Incumbent Workforce Training funds they were awarded. They feel the opportunity not only increased the overall profitability and effectiveness of their business but also minimized the possible negative effects during an unstable economy. They look forward to continued practice of the principles learned and plan to complete AS9100 training in the near future in an effort of continuous improvement.


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