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Kansas

Workforce Success Story Submitted By:
Kansas WorkforceONE


Meet Lacy

Customer Photo

Workforce Challenge

During the spring of 2009, Kansas WorkforceONE received a referral for the Summer Youth Employment Program for Lacy. Lacy was a youth who had some barriers to employment. She lacked work experience and also had some specialized needs that she was working on through her Individualized Education Plan at school.

Workforce Solution

Lacy was interested in working with the public, and her case manager thought she would be a good placement at one of our workforce centers. Lacy was placed in a position as a Customer Service Assistant/Office Assistant. She worked 32 hours per week answering phones, assisting and directing walk-in traffic, filing, and completing various office duties.

Outcomes & Benefits

Lacy’s summer work experience gave her the opportunity to practice and hone her skills. Her comfort & ability to communicate with the public flourished & she gained confidence. Following that summer, Lacy was able to again participate in our program by enrolling in WIA as an in-school youth. She was placed as an administrative assistant, where she was responsible for data entry, spreadsheets, & follow-up. She later was hired by a local manufacturing company as a data entry clerk. Lacy graduated from high school ahead of schedule and with some work experience under her belt, is ready for her future.


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