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South dakota

Workforce Success Story Submitted By:
Department of Labor

Meet Char

Workforce Challenge

Char, a 20-year-old single mother, had received her GED from Southeast Technical Institute in October 2008, but had switched jobs several times since. She needed to improve her work history and gain good references if she hoped to gain permanent employment in the future.

Workforce Solution

The South Dakota Department of Labor provided Char with a summer work experience opportunity at Siouxland Libraries-Callie Branch Library in Sioux Falls. As a circulation assistant, Char was responsible for inspecting and shelving library materials, using a computer system for checkouts, updating records, sorting books and locating items for customers. She also acquired skills related to interviewing, active listening, communication, time management, job retention and customer service.

Outcomes & Benefits

Char’s supervisor says she was a quick learner and was very pleased with her performance. There were no issues with her attendance, work quality or childcare. As a result, Char now has two professional references to use in her job search. Char says it was a great experience as well. She is now attending Kilian Community College full time, with a goal of becoming a nurse and working in pediatrics.

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