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Kansas

Workforce Success Story Submitted By:
Heartland Works, Inc.


Meet Anna

Workforce Challenge

Anna was laid off from her job at a call center in September, 2010. Having 9 years of work experience in the call center industry and living in a community which was experiencing a decrease in demand for these types of positions, Anna was concerned about how to make the transition from a call center environment into an occupation which was in higher demand for her area.

Workforce Solution

While enrolled with the WIA program operated by Heartland Works, Inc. (HWI), Anna completed over 12 online courses through our MindLeaders tutorial program to help build her skills in Microsoft Office programs, interviewing skills and conflict resolution techniques. Her HWI Career Consultant assisted with several rounds of resume and cover letter review/feedback to ensure her work experience was appropriately showcased and also coached her on interview follow-up techniques.

Outcomes & Benefits

Less than two months after enrolling in the WIA program with HWI, Anna was offered a full-time position at Sir Hawley Printing Company, earning a comparable wage to that of her previous position. When asked about her experience with the WIA program, Anna said, “When I got offered the job at Sir Hawley Printing so soon after the lay-off, I was shocked, but excited to accept. Thanks to Heartland Works for everything!”


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