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Workforce Success Story Submitted By:
Workforce Development Board - San Bernardino County

Meet Melissa

Workforce Challenge

Working sporadically in customer service and the food industry, Melissa desired a more steady career. She sought an office position to employ her clerical skills, but she did not have the needed experience.

Workforce Solution

Melissa heard about the Workforce Investment Board’s programs through a friend, and she signed up for the skill building, resume writing and interview etiquette workshops. An advisor also helped her look for jobs and stay motivated.

Outcomes & Benefits

With the Workforce Investment Board’s help, Melissa was hired at FTW, Inc. as a customer service representative. She says, "The assistance from the Workforce Investment Board has truly improved my quality of life. I am now self-sufficient, and I'm making strides toward my goals."

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