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Workforce Success Story Submitted By:
Department of Workforce Services, Salt Lake City

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Workforce Challenge

In February, 2008, "Tom", a mature worker, was laid off after 14 years of services as as a Customer Support Engineer for a technology company. For 18 months, he searched for work, but finally realized that he was struggling in the job market because did not have any computer certifications. Despite having a degree in Electrical, Electronics & Communications Engineering, he wasn't even getting any interviews.

Workforce Solution

In November 2009, he came into the Salt Lake City Workforce Services office to apply for training assistance. After being approved for WIA funding, he enrolled in certfication courses and obtained an A+ Certification, Network+ Certification, & Security+ Certification. The office helped him identify opportunities for which these credentials were needed.

Outcomes & Benefits

After interviewing for a while, in October 2010, Tom accepted a job with Unisys as a Field Engineer. He feels great to be back in the workforce, and with his upgraded skills and certifications under his belt, he is much more marketable.

*Fictitious name

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