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South carolina

Workforce Success Story Submitted By:
Greenville County Workforce Development


Meet Irene

Customer Photo

Workforce Challenge

Irene lost her job after 10 years as a customer service representative. She soon realized that finding new employment without additional training was going to be difficult. Although she put forth significant effort to find a new job, she was told she was either over qualified or lacked the appropriate training for the jobs she was seeking. She came to Greenville County Workforce Development for assistance.

Workforce Solution

After qualifying for assistance with training, Irene enrolled at Greenville Technical College in the Administrative Office Technology class. The training was challenging, because she did not have a home computer or internet access. Throughout the course of her studies Irene was either in class or in the school computer lab. Her biggest challenges were in communications, public speaking, and presentations. Irene's case manager provided support and encouragement.

Irene also participated in the Preferred Employer Training program where she prepared her resume, did mock interviews, and learned job search and networking techniques. Irene's challenges did not end once she completed her training. She still struggled to obtain employment and began to apply for jobs outside of her training.

Seeing Irene's continued struggle, her case manager connected Irene with the Business Service Team to create a work experience opportunity. Irene was placed in a work experience position with Greenville County’s Human Resources Department. There, she learned several new skills within and enjoyed going to work.

Outcomes & Benefits

After the work experience ended, Irene was referred by another employee in her department for another opportunity within the County. Irene applied for the position and was hired. Her new supervisor values the workplace soft skills Irene demonstrates. Congratulations, Irene, on your commitment to achieving your goal!


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