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Workforce Success Story Submitted By:
Workforce Development Board Contra Costa Co


Meet Shannon

Workforce Challenge

Shannon was "the quarterback" of an accounting team at a leading global printer in Pittsburg, CA, where she handled both accounting and sales. Her company went through a major relocation and consolidation, and as a result, she was laid off.

Workforce Solution

Contra Costa County’s Rapid Response team moved in and presented at Shannon’s workplace before the shutdown. Shannon and her coworkers heard about the One Stop Career Center, the WIA program, unemployment insurance and Multi-Sector grant funding.

Coincidentally, one of the facilitators had worked in purchasing at the same printing company location under a previous owner, so she really understood the business and staff’s functions. Shannon was enrolled in the Multi-Sector Partnership grant and she was connected with a case manager (whose salary was funded through the grant) and an employer liaison, who collaborated to help her find a new job. Shannon received resume help, interview coaching and connections to employers who were searching for her skill set.

Outcomes & Benefits

Shannon interviewed and received an job offer for a position as an Operations Analyst at NuStar Energy, a petroleum manufacturer. The preparation she did with her Case Manager and Employer Liaison assisted her to speak confidently about her transferable skills even though the products NuStar makes were worlds apart from those of her old employer. Shannon is now back at work full time.


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