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Workforce Success Story Submitted By:
Workforce Develoment Board Contra Costa County


Meet Keith

Workforce Challenge

Keith worked as a Business Support Manager at a large bank for eleven years. He was laid off due to the company's reduction in staff when it closed its customer service center. Keith was interested in getting another job as soon as possible and needed help with his resume, interviewing skills, job search and upgrading his job skills.

Workforce Solution

Keith was enrolled into the WIA program and was provided with a METRIX on-line learning license using funds from the National Emergency Grant (NEG). Along with his job search activities, working with his WIA Case Manger, meeting with his Employer Liaison, attending WIA job connect meetings and using the EastBay Works Career Center's many resources, he successfully completed his METRIX 90 day training.

Keith requested and received a second license since he still had numerous classes he wanted to finish. In all, Keith successfully completed 42 classes in METRIX Learning including classes in Human Resources, Database Management, Risk Assessment and Prevention, Project Management, Microsoft Office and Six Sigma.

Outcomes & Benefits

Keith finished his online training program and then was offered a permanent, full-time position as Operations Manager for SiTEK in Las Vegas. Keith feels the WIA Program and training opportunity contributed in his progress getting back into the workforce.


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