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Workforce Success Story Submitted By:
Workforce Investment Board of Will County


Poehner, Dillman & Mahalik

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Workforce Challenge

Poehner, Dillman & Mahalik is the oldest plumbing and heating company in Joliet and Will County. Their accounting management software had been upgraded from a 10-year old DOS-based program. Individual hands-on training was needed to fully benefit from this new software upgrade.

Workforce Solution

The Workforce Investment Board of Will County provided funding to Poehner, Dillman & Mahalik, through Incumbent Worker funding, which provided an opportunity for nine (9) employees to receive training to improve their skill level and enhance the company's operation. On-site consultants affiliated with Successware, the new software company, individually trained five clerical, one shop, and three management consultants over a four-day period.

Outcomes & Benefits

“Because of the training, we are confident that the information obtained from the system is now a reliable measure of productivity and performance. Our users are more vested in the system and now understand the value each user adds by utilizing all facets of the software”, states Karen Erickson, Controller at Poehner, Dillman & Mahalik. “The grant was critical to our successful implementation of the software.”


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