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Workforce Investment Board of Will County

Andromeda Technology Solutions

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Workforce Challenge

Andromeda Technology Solutions has been in business since 1994. Located in Lockport, the company provides technology solutions to businesses in the form of computers, networks, telephone systems, security cameras, and paperless office. Andromeda was able to improve the quality and scope of its services as a result of Incumbent Worker training for staff in two areas.

Workforce Solution

Silverback is a fairly complex product that requires specialized training to install, configure and maintain. The Silverback product allows Andromeda Technology Solutions to monitor their clients’ servers and networks 24x7. The training and certification class was required to become a dealer for the product.

Avaya was a key product line for inclusion in Andromeda's suite of supported telephone systems that they can resell to their clients. Training and certification is critical because it allows the technician to fully understand the product line, which is critical for proper setup and maintenance. Training funding supported the certification for Andromeda's staff, allowing the company to access technical support from the manufacturer for the systems it maintains.

Outcomes & Benefits

“As a small business owner, this training would have been cost prohibitive without the assistance provided through the Workforce Investment Board’s grant program,” stated Jeff Borello. “We were able to expand our capabilities and specialization of services which benefits not only our company but also our clients."

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