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Workforce Success Story Submitted By:
Workforce Investment Board of Will County


Diageo North America, Inc.

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Workforce Challenge

Diageo North America, Inc. is a leading premium beverage business with an outstanding collection of alcoholic beverage brands across spirits, wine and beer categories. Diageo is a global company, trading in over 180 markets around the world. The company has 20,000 employees worldwide with offices in 80 countries, and its Plainfield, IL site employs over 200 people. At the IL location, recent new equipment purchases required costly training to bring existing workers up to speed.

Workforce Solution

Diageo turned to the Workforce Investment Board of Will County for help through the Incumbent Worker Training Program. Five Operations Team members were trained in a three-day intensive course provided by Krones Academy which involved both classroom and hands-on training. The courses covered general theory, component safety, operational procedures, changeover processes, and cleaning of equipment.

Outcomes & Benefits

Diageo saw immediate results from the training, which included decreased downtime, improved machine operation efficiency, lowered maintenance costs, and increased productivity.

“We were able to send five employees to formal Labeler training at the Krones Academy in Franklin,” said Will Estrada, Plant Reliability Manager. “These employees received great hands-on experience on labeling equipment we had just purchased for our facility in Plainfield thanks to the Incumbent Worker Training Program."


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