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New mexico

Workforce Success Story Submitted By:
State of New Mexico, Dept. of Workforce Solutions

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Workforce Challenge

Ms. T was an unemployed woman who had previous work experience, but it was rather limited as she had been out of the workforce for several years. She needed to sharpen her interviewing, resume writing, and networking skills.

Workforce Solution

At the New Mexico Workforce Connection Center, the staff assisted her with with skills development and referred her to Blue Star Insurance for a position in customer service. Blue Star Insurance agreed to hire her through an On-The-Job Training contract.

Outcomes & Benefits

Ms. T is now working full-time as a Customer Service Representative for Blue Star Insurance, with a full benefits package, including bonuses if the company meets sales objectives. Ms. T now has the opportunity to be trained in the insurance business as an Insurance Agent Assistant. This is a career opportunity; she takes pride in her job and is excited about learning new skills that will allow her to provide financially for her family.

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